Are you passionate about a career in nutrition and wellness?
Are you a professional, energetic, goal-oriented team player?
If so, HIIP would love to meet you!
Work Environment and Culture
Most of us spend more time working than doing anything else in our lives, so you want to LOVE what you do. We get that, and our goal is to offer careers that are both personally and professionally rewarding, particularly for those who get fulfillment from helping others to improve their health.
The HIIP work environment is highly professional but offers the excitement, pace and opportunity of an early stage company, making it ideal for those who are looking to be a part of a high-energy, growing, technology-enabled organization. We’re building an enterprise that we believe can have a tremendous positive impact, so we are goal-oriented, focused and work with urgency, but we don’t forget to have fun and appreciate our accomplishments – and those of our members – in the process.
HIIP promotes an ethic of teamwork. There is constant communication among HIIP team members and their managers, and we strive to maintain a supportive, positive and “connected” culture. Everyone’s contributions matter at HIIP, so we do expect all staff to roll up their sleeves and jump in wherever needed, whether within the strict confines of their job description or not.
Those who thrive at HIIP are committed to the continuous improvement of their own skills and of company operations and services.
HIIP offers a culture of meritocracy, rewarding individuals for their performance without regard to tenure or background.
We are committed to growth such that advancement opportunities are available to those who are ready for additional responsibility.
The company values science and the discipline of research, and believes in personal responsibility and accountability for our members and our staff.
MEMBERSHIP ENROLLMENT SPECIALIST –
The position is a full time telecommuting role
HIIP is seeking professional, energetic Membership Enrollment Specialists to support its nationwide expansion. The position is a telecommuting role, and as such requires the ability to work remotely from an in-home office, with dedicated, private workspace and high-speed internet access appropriate for conducting phone and online sales consultations.
HIIP Membership Enrollment Specialists provide information and counseling to prospective members through phone consultations and online presentations. The objective of these consultations is to effectively screen prospective members to ensure their eligibility for the HIIP program, then engage and enroll qualified individuals as members after fully understanding their needs and matching those needs to the most suitable program options. Membership Enrollment Specialists provide consultations only to individuals who have directly expressed interest in the HIIP program — there is no “cold calling”, though you will regularly and consistently make outbound phone calls to prospective and current WeightNot members to initiate and follow up on consultations. Excellent written and verbal communication skills, goal orientation, diligence and organization skills are keys to success in this position. The most successful HIIP team members have a passion for and commitment to a career in health, nutrition, fitness and wellness, and are truly excited to help our members achieve their goals each and every day.
Qualifications:
• Associates or Bachelors degree or equivalent experience
• Minimum 1-2 years work experience in consultative inside sales or sales—related position, ideally including some phone sales
• Prior sales experience in weight loss, nutrition/health or fitness a strong plus
• Prior experience using technologies such as hosted phone system/dialer, CRM and online presentation applications also a plus
• Must have appropriate, dedicated private workspace and high-speed internet access available
• Proficiency with Microsoft Office
• Ability to work some evening and weekend hours
• Ability to establish rapport and communicate empathetically
• Excellent customer service skills
Responsibilities:
Responsibilities include (but are not limited to):
• Conducting phone and video-based program consultations with prospective members
• Contacting prospective members through proactive, regular outreach (by phone and email)
• Maintaining accurate records of prospective member interactions in central database
• Achieving monthly personal sales/enrollment objectives
• Contributes to team success by assisting colleagues in fielding and managing inquiries from prospective members
To apply, send an email with cover letter and resume to Careers@HIIP.com
NUTRITION & WEIGHT LOSS COACH –
The position is a full time telecommuting role
HIIP is seeking professional, energetic Nutrition & Weight Loss Coaches to support its nationwide expansion. The position is a telecommuting role that can be based anywhere in the U.S., and as such requires the ability to work remotely, with a dedicated, private work space and high-speed internet access appropriate for conducting phone and online enrollment consultations and coaching sessions. The Nutrition and Weight Loss Coach position requires a four-year degree (or greater) in Nutrition or Dietetics.
HIIP Coaches are responsible for establishing and then managing ongoing relationships with HIIP members, ensuring the highest level of member satisfaction and success. Coaches conduct initial membership consultations with prospective members who have expressed interest in WeightNot, educating, screening and enrolling qualified participants. Coaches then serve as the primary relationship manager and point of contact for those new members, offering support and guidance throughout their programs. As part of their responsibility for enrolling and managing a pool of members, Coaches also extend and renew member programs as appropriate based on member needs and requests. This position requires the mastery of HIIP protocols and underlying nutritional and physiological principles, strong written and verbal communication skills and goal orientation. HIIP Coaches are evaluated based on their achievement of goals related to member weight loss success/outcomes and support quality, as well as enrollment and renewal rate goals.
Qualifications:
• Bachelors Degree or greater in Nutrition or Dietetics REQUIRED (Exercise Science, Health Sciences, Health Education/Promotion, Nursing, Psychology, etc. are NOT CONSIDERED ADEQUATE)
• Prior sales experience REQUIRED; weight loss, nutrition/health, fitness and phone-based sales a strong plus
• Prior nutrition coaching experience REQUIRED;
• Educational and/or professional background and interest in nutrition, health and behavioral management
• Desire to help members achieve their weight loss and health goals
• Ability to proactively solve problems
• Patience, perspective and empathy in dealing with member concerns
• Strong written and oral communication skills
• Prior experience using technologies such as hosted phone system/dialer, CRM, online presentation and videoconferencing applications also a plus
• Must have appropriate, dedicated private work space with high speed internet access available full time (ALL WORK is to be conducted from your home office; this is not a “mobile” position)
• Proficiency with Microsoft Office
• Ability to work full time including some evening and weekend hours
• Effective time management skills
• Customer service/support experience a plus
Responsibilities:
Responsibilities include (but are not limited to):
• Conducting phone-based program orientations with new and returning members
• Serving as a coach and counselor to members during their programs through proactive, regular outreach (by phone and email), and responding to member emails, calls, social media, online community and help desk submissions
• Maintaining accurate records of member interactions in central database
• Tracking member results (including photos, statistics)
• Contributing to program improvement by collecting/compiling member inquiries and comments, and developing educational content for members
• Achieving a monthly personal sales/program extension goals by assessing member or alumni weight loss needs versus achievement to date, and suggesting additional services or program extensions as appropriate